Privacy Policy

Smooth Locks is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal information when you visit our website or book our mobile hair smoothing services across Windsor and surrounding areas.

Who We Are

Smooth Locks is operated by Claire Wright, Sole Trader. References to “Smooth Locks”, “we”, “us” or “our” refer to the business. “You” refers to the user of this website or a client receiving services.

Smooth Locks is a mobile hair treatment service based in Windsor, UK, specialising in Keratin, Nanoplastia and Hair Botox treatments.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following personal information:

- Name

- Phone number

- Email address

- Service and appointment details

- Location information for mobile visits

- Consultation notes (e.g. allergies, hair history, treatment goals)

- Photos (before/after with consent)

- Newsletter sign-up details

- Payment information (processed via third parties)

- Website usage data (via cookies, if enabled)

How We Collect Data

We may collect data via:

- Phone, text or WhatsApp messaging

- Email

- Website contact forms

- Newsletter sign-up forms

- Social media messaging

- In-person consultations

- Online analytics tools or cookies (if used)

- Payment or booking platforms (if used)

How We Use Your Information

We use your information to:

- Arrange and manage appointments

- Communicate about bookings or inquiries

- Discuss treatment suitability

- Take consultation notes to ensure safe application

- Send appointment confirmations and reminders

- Manage payments or invoices

- Improve our services

- Send newsletters or marketing (if consented)

- Comply with legal or tax obligations

Consultation Notes & Allergy Information

To help ensure treatment suitability and safety, we may record:

- Hair condition and history

- Previous chemical treatments

- Allergies or sensitivities

- Hair goals and concerns

This information is stored securely and used only for treatment purposes.

WhatsApp & Messaging Communication

If you contact us via WhatsApp, text or social media:

- Your phone number and message content are stored within those platforms

- We may refer to your consultation notes within messages for treatment planning

WhatsApp is operated by Meta Platforms. You can review WhatsApp’s privacy policy online.

Before & After Photos (With Consent)

We may ask to take before/after photos to document results.

We will never use photos for marketing without your explicit consent. Consent can be withdrawn at any time.

Payments & Third-Party Processors

If payments are made via third-party systems (e.g. PayPal, SumUp, GoDaddy, Stripe), their privacy policies will apply to payment processing. We do not store card details on our own systems.

Newsletter & Marketing Consent

If you sign up for our newsletter:

- We collect your name and email address

- You may unsubscribe at any time

We will only send marketing communications if you have provided consent.

Legal Basis for Processing

We rely on the following legal grounds under UK GDPR:

- Contractual necessity

- Legitimate interests

- Consent

- Legal obligation

How We Share Your Information

We may share your information with:

- Email marketing tools (if used)

- Booking or payment platforms (if used)

- IT service providers or website hosting services

- Legal or regulatory authorities if required

We do not sell or trade personal information.

Data Security & Storage

We take appropriate measures to protect your data, including secure passwords and restricted access. Data is retained only as long as necessary for business, legal or accounting purposes.

Your Rights (UK GDPR)

You have the right to:

- Request access to your personal data

- Request corrections to inaccurate data

- Request deletion of your data (subject to legal/tax requirements)

- Object to data processing

- Withdraw consent at any time

- File a complaint with the ICO

Cookies & Website Analytics

If cookies are used on our website, they may be used to improve functionality, analyze behaviour and enhance performance. You can disable cookies in your browser settings.

Contact Details

Smooth Locks

Email: hello@smoothlocks.co.uk

Phone: 07383539511 

Website: https://smoothlocks.co.uk

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with the latest revision date.